Another thing that people want to know is how to monitor their delivery. From distrust in delivery services to the excitement of their item arriving, people love to track shipments of what they order online. Make sure that you provide them with shipping information that they can track, in the first place, and then use your FAQ to explain to them how to do so.
Make sure that you include the instructions for how to find their order number and which shipping provider it was sent with, as well as timelines so that they know what to expect in case information isn’t available. Reassure them, too, that you’re always available if they want to check in with a live person on the status of any order that they may be looking for.
Bear in mind this is different than shipping time. This question refers to the time it takes from when the order is submitted until it is shipped. For some businesses, that’s done on the same day. For major brands like Amazon and Walmart.com, it might even be done within the same hour. Your E-Commerce store might need a few days to process orders. That’s fine, but make sure that you let people know so that they’re not expecting an earlier shipment.
People love buying gifts online, and especially if they can ship them straight to the recipient. Therefore, they’ll often want an option where the invoice is left out of the box or pricing is excluded. Perhaps they’re shipping it to themselves but want a gift receipt for the person getting it. You might even want to consider offering special packaging for gift purchases, but only if it’s within your means.
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